Judging by the tone of today's email, this was clearly a delaying tactic:
Thank you for taking time to contact us again. We are sorry that you were not satisfied with our earlier response to your complaint and appreciate that you felt strongly enough to contact us again about the matter.How to read this other than an admission that viewers are intended to undertake trial-by-website to weed out those too tired or dispirited to follow things through? Their 'earlier response' was simply an e-mail (from an address which can't take replies) asking for the transmission date - not a 'response' at all. I can't point this out to them because I can't reply to this email either. To do so, I'd have to fill in the 28 question website again. Kafka would certainly feel at home at Capita/BBC
So what's being done about my complaint? Well, this latest email is to tell me that they won't be able to respond within the standard time-frame.
*Bangs head on desk*.