The main city Post Office in Wolverhampton is in a very ugly 70s concrete block. You'll find it next to the abandoned, elegant, spacious Edwardian building engraved with the words 'Post Office'. Inside, the current building looked as though it was ashamed of its use. A mean newsagent's business huddles at the front, while a bare concrete block stretches to the back of the building, the gloom livened only by advertisements designed to hold the attention of the captive audience. Of the 15 cashiers' stations, a magnificent ONE was open, to serve the 30+ people in the queue. Convenience was not a consideration: I was there to pick up a widely-used form, but even for that I had to queue: has there been a rash of redirection-form thefts requiring secure storage?
Still, I enjoyed the grumpy solidarity of the queue… we all had a good moan. Just like being at work… Why are we so ashamed of public services?