I was less pleased but still fine when I called four days later to be told that the bike was 'half done' and it would be ready the next day.
I was downright annoyed when I called in today, assuming I could collect it, only to find that, far from being 'half done', it was completely untouched. A simple phone call to apologise for the delay would have kept me happy. Being blatantly lied to, on the other hand, just makes me angry.
So angry that I'm going to spend the day buying books. Oh, and looking at a flat.
2 comments:
It is really annoying when people behave like that. Have they given you a satisfactory explanation for not mending your bike on time?
If not, why don’t you write to the CEO of Halfords and explain your situation. He needs to know what is going on within his organization so that problems like this can be addressed. Halfords will lose customers, as people don’t like being fobbed off and lied to
Write, and be sure to sign it using your title.
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