Showing posts with label manners. Show all posts
Showing posts with label manners. Show all posts

Monday, 15 May 2017

I beg the honour, sir…



Titles are weird. Some tell you that your interlocutor's ancestors were the most determined terrorists and plunderers of the day (Queen, King, Duke etc.). Others represent the judicious investment of large amounts of cash in political party coffers (Baron, Sir, Lady), or the neediness of a ruling class that just wants to hang out with the cool kids (thanks, Harold Wilson, for those MBEs given to the Beatles). President, I should say, is now a floating signifier. It once denoted gravitas and authority whatever you thought of the holder's policies: now it represents a nation's collective boredom and the lengths it will go to have a giggle.

Others are earned – despite the neoliberal attack on the professions embodied by Mr Gove's hostility to experts, I like being introduced to Dr. X at the hospital. It doesn't tell me whether she got 100% in her medical exams or a bare pass, but it does tell me that she worked very hard for many years and was considered competent in one of the most rigorous qualification process on the planet.

Yet more titles are unearned and unwanted: ask a female academic what title is bestowed on them by students (and shockingly, online forms) and the answer is frequently Miss or Mrs, despite the answer being 'Dr.'. (Google 'Professor' and click Images, and prepare to be depressed) Men get Mistered too (especially non-Caucasian ones), but not nearly so much – it's as though you can be a woman or a fully-qualified academic, but not both. Dr in this context is a formal recognition on the part of the student and others that the person guiding them is a bona fide expert.

I say this because I just read this very interesting piece in the New York Times about the way students can, do and should address academics, and it made me think about the complex cultures around such things.

Over the past decade or two, college students have become far more casual in their interactions with faculty members. My colleagues around the country grumble about students’ sloppy emails and blithe informality.
Mark Tomforde, a math professor at the University of Houston who has been teaching for almost two decades, added etiquette guidelines to his website. “When students started calling me by my first name, I felt that was too far, and I’ve got to say something,” he told me. “There were also the emails written like text messages. Worse than the text abbreviations was the level of informality, with no address or signoff.”

I deploy my title - and those of others – sparingly. The 'Professors' who were given the title without ever having published anything or taught a class never hear the word from my lips, because I still believe that the term should denote intellectual and pedagogical distinction, nor do I use feudal titles on the rare occasions that I bump into Lords and Dames in the chipper. I have friends who either never wanted careers in HE or for one reason or another couldn't achieve one whom I do address as Dr sometimes, because I think someone should publicly recognise their hard work and contribution to knowledge sometimes. For the same reason, I like to use the title when talking to newly-minted PhDs: it's all very well to be casual about it if you found the process a doddle, or it was decades ago, but being a PhD is special. The title change moves the individual's social position away from sexual and marital identity to the intellectual plane: it represents something valuable you did, rather than your accident of birth or social status. Not many people get that kind of freedom, and they deserve to be recognised for it. (None of this applies to me though: in a flash of pure ego I changed my debit card to read Dr, and have always regretted that moment of pomposity. Though it might help my credit rating, as there are two world-class academics with the exact same forenames and surnames, which has led to a couple of very interesting conference invitations).

So I can understand the need to apply the title for feminist purposes, and I agree that a title which recognises a contribution to knowledge should be celebrated, but I do think there are contexts in which the deployment of titles in general are barriers to inclusion. The author of the NYT piece sees it as part of a culture of informality which is to be abhorred: first names lead to text-message style communications, lead to bombing the campus chapel (seriously, read the piece). I recognise this: a lot of emails don't have any salutation or sign-off, and some are unexpected or indicative of cultural origins: I was both amused and rather gratified to read 'Yo blud'; 'bruv' is not unknown, and one module evaluation simply read 'nice arse', which was both inappropriate and inaccurate. Most emails start with 'hi Firstname', which is fine with me, and in person most students use my first name. There's a cultural aspect to this: often more middle-class students use an honorific, even if it's not the right one, and 'sir/miss' is common amongst those coming straight from school, but on the whole our working-class and mature students often address us in ways which imply social equality, and I like that. I particularly hate the sir/miss thing and work hard to eradicate it because to me it represents an authoritarian structure of pedagogy that has no place in a university. It's true, too, that Americans are generally more formal inside and outside the classroom - you'll hear 'sir' or 'ma'am' everywhere you go, and former titles are widely used - you're a President or a General for life. As an aside: I hate the compulsory obsequiousness of retail staff. They're paid the least their employers can get away with, and it's certainly not enough to justify forcing them to pretend they're our butlers or, even worse, our friends. I admire the honesty of the surly, disengaged till operator who refuses to disguise the exploitative nature of the exchange with emotional labour.

Class is one of the primary factors for me. My institution's undergraduates are 98% working-class; its academic staff are, shall we say, not 98% working class. Nor, racially, do we resemble our intake. We neither look nor sound like them. I therefore think there's a careful line to tread when it comes to formal modes of address in such a context. I want the potential academics amongst them to see a doctorate as something they can achieve; I want all the students to respect the acquisition of knowledge as valuable, but I also feel that the use of titles in an institution like ours raises barriers, and would also remind people that I have colleagues who are better academics than me without having PhDs, and bad teachers and researchers who do hold doctorates). My students aren't my friends: I don't have them round to my house or weep on their shoulders when I'm miserable, but I do generally like them, and want to communicate a sense that they're intellectual colleagues, that I've a head start on them in terms of time and experience, but that we're engaged in a common project of intellectual inquiry in which I can learn from them. Titles can sometimes be a bit like the locked doors that pervade some universities.

I'm not sure there's an answer to the questions raised by this NYT piece. I do think intellectual achievement should be recognised, and there are gender, power, racial and class issues to be addressed, but in general I'm happy to be spoken to informally because I try to be a democrat in all areas of my life. That said, I do draw a line sometimes. A casual email that treats me as a customer service operator will often result in stiff response, and I do remind students that the outside world has different expectations: I once counselled a student that her job application results were probably not aided by an email address containing the words 'sexy bitch', even though my own inclinations are to smash corporate hierarchies and value judgements rather than prepare students to bow before them.

Molly Worthen's view is that despite the problematic racial, class and sexual histories of titular deployment, the careful use of titles is part of a valuable social structure of respect for genuine achievement, though I notice that the NYT house style has stripped both her and her interviewees of their academic titles as a matter of course.
Angela Jackson-Brown, a professor of English at Ball State University in Muncie, Ind., told me that “most of my students will acknowledge that I’m the first and only black teacher they’ve ever had.” Insisting on her formal title is important, she said: “I feel the extra burden of having to go in from Day 1 and establish that I belong here.”

When Professor Jackson-Brown began teaching in the 1990s, most students respected her authority. But in recent years, that deference has waned (she blames the informality of social media). “I go out of my way now to not give them access to my first name,” she said. “On every syllabus, it states clearly: ‘Please address me as Professor Jackson-Brown.’ ”
I get that, and I understand that it's culturally contingent: my French and German friends have the option (and social minefield) of tu/vous or du/sie, and the progressive moments of the 60s and 70s saw a re-evaluation of their uses. There's a slippage I detect in this article: whenever I hear the words 'respect my authority' I think of Cartman from South Park and worry that it's not intellectual achievement underlying the respect being requested.



I wonder if we should consider how academics address students. If you watch old films (not necessarily historically accurate of course), students are addressed as Mr. or Miss: the formality might be interpreted as either the respect due to adults, or as a signifier of a necessary social distance. I use my students' first names, but I don't think I've ever asked permission to be so familiar: is it an unconsciously oppressive act, or would Mr/Ms sound so weirdly out of time that it would be automatically read as sarcasm or disapprobation? (Nor do I explicitly indicate that I'd prefer them to use my forename - I'd rather go with what people feel comfortable with unless it's the loaded Sir/Miss thing. Few things are more embarrassing than this:



I guess that for me, in the unlikely event of all things being equal, respect is gradually earned rather than enforced through honorifics, but I'm speaking from a position of gender, class and racial privilege. I can wear my PhD lightly (even though I only just scraped through) because I look more like the imaginary Prof than lots of other people (I combat this by being glimpsed in my cycling gear now and then: once the dry heaving stops the comedic value makes it hard to kow-tow again). At the same time, I don't think that students who speak to me casually are communicating a lack of academic respect or a suspicion of experts (the dreaded 'credentialism'): I think it often denotes trust, and that's a valuable thing.
The real point is to stand up for the values that have made our universities the guardians of civilization.
In the end, I don't think that a friendly deployment of my forename, or an overly familiar email, erodes the pillars of civilisation. It might make us bristle, or consider the underlying social and cultural paradigm, but there are rather more pressing threats to civilisation and civility to deal with, such as the global dominance of a man who thinks it's fun to 'grab' women 'by the pussy'.

Monday, 4 April 2011

Dealing with the oiks

Charlie Brooker's column today is about the awful ways in which people treat shop assistants:

 I did spend several years working as a shop assistant – and during that time I learned, as anyone who spends their week standing behind a counter quickly learns, that the worst kind of customers are the ones who think they're automatically superior to you just because you're serving them. The ones who pop into Debenhams and suddenly think they're Henry VIII inspecting the serfs.
You can tell a lot about a person by the way they treat waiters and shop assistants, especially when you are one. The majority of people are perfectly capable of interacting with retail staff without spitting on them or whipping their hides like dawdling cattle, but planet Earth still harbours more than its fair share of disappointments.
The first surprise is that when it comes to arrogant customers, class isn't as big a factor as you might assume. True, I'd occasionally get a stereotypical ex-public-schoolboy blurting requests in my direction as though addressing a programmable service droid, or openly scolding me as if I was a failing member of his personal waiting staff – but the most overtly boorish behaviour came courtesy of people who weren't posh at all, but seemed to want to increase their own social standing by treating the person serving them like scum.
Then there were the people for whom even basic civility was an alien concept.
Damn, he's right. I've worked in several awful places: the Jungle Bungle Children's Indoor Adventure Playground attached to a horrible pub stands out for misery - spending the days explaining to drunk dads why taking their pints into the ball pool wasn't a good idea, spending the evenings wiping pooh and vomit off each ball in the pool. I've taken my share of abuse from the Great British Public, and from employers. 


Hello Transco, thanks for sacking the slowest member of the workforce each Friday afternoon just to scare everybody else while insisting on 100% accuracy, for banning 'speaking' and 'reading' even when there was literally no work to do some nights: I bet your database was riddled with flaws. 


Hello too Brewers' Fayre pubs: after a customer complained about maggots in the salad, two of us were detailed - instead of throwing it away - go through the big dustbin of prepared salad (I think the container was symbolic), picking the maggots out before continuing to serve it up. In an entirely unrelated accident, the manager's brand new Vespa fell onto a bonfire that night. 


What I really don't get on a very basic level is why people think it's OK to be so rude. Sure, there are surly and unpleasant shop assistants (I don't like the hand out for money while looking elsewhere), but there are at all levels. On a really selfish level: be nice to the support staff, or they will ruin your life. I know all the secretaries, catering and security staff here, by name. We chat most days. When I need something, I can wander in, look confused, and they'll take pity on me. I had one colleague though who would royally abuse anyone in a uniform or 'menial' job: strangely enough, he had a lot of difficulty getting admin done. Serves him right: he failed to see through the job description to the person, and got punished. 


What's the worst you've been treated? Or the worst thing you've done to such people? Confess!

Monday, 1 March 2010

All of humanity is here

Within ten minutes today, I met the best and worst of people.

Worst first: the selfish individual who thinks it's OK to play tinny music at full volume on their mobile phone in a full changing room. Unfortunately, we were all too polite to do more than stare resentfully - a pointless tactic.

Best: the Unicef for Haiti bakesale in my building today.

Pleasingly, these two encounters weren't stereotypical. The mobile phone abusing git was not some snotty teen narcissist, but a man in his forties.

The charity workers weren't aging do-gooders. They're my Media students, and a fine job they're doing. Get down there, buy some cakes or some of their fine photography. Here's a picture of some of them.

Monday, 10 August 2009

On your bike

It's been, in a meandering sense, a productive day. I took my old boneshaker into Halfords (a car and bike stuff supermarket) for a service before going for a painful 60 lengths. I've tried to arrange Euro for my long weekend in Germany, and failed, and still need to look at places to store books. I mean, places to live.

There are two excellent bike shops in Wolverhampton, into which it's a geek pleasure to venture.

But. My main bike is a Viscount Apollo tourer. It's at least tenth-hand and is probably thirty years old, but was apparently a very decent cheap racer, despite the Death Forks, which I need to check. The two proper bike shops would laugh in my face. I love all the gear associated with proper cycling, and dream of owning a new Moulton NS Double Pylon (pictured below), but I wouldn't do it justice, and can't afford it anyway.

Going into a bike shop is like going to a record shop - you have to run the gauntlet either of sneery, superior gits who see your choice of bike/record as emblematic of your invertebrate status, or of pitying experts. My bike, bank balance and ego aren't up to it. And so I crawl off to unjudgemental Halfords, where they take my money and don't pass judgement.

Also, the main posh bike shop is manned by a guy with a goatee, baseball cap and facial piercings who addresses me as 'buddy', though we aren't acquainted. The man at Halfords, of similar age, talked knowledgeably in a genuinely friendly fashion without resorting to the trappings of false bonhomie, and for that, he wins my respect.