A couple of weeks ago, my email stopped working. Despite their help - and with the aid of non-IT colleagues - I got it working again by changing from POP3 to IMAP. Then my email stopped working again today. Oh, they said, open your Web Access mail and delete everything.
So I did.
They didn't mention that under IMAP, that deleted everything from my own computer, my own Mail programme. So now I've deleted several thousand emails that I'd deliberately kept: interesting people, addresses, ideas, things I intended to follow up in the near future… the lot. Gone. Permanently.
In the words of Douglas Adams, I'd like to permanently reprogramme IT Services. With an axe. Much better to watch this (on fullscreen):